Local 56K Access Number

1. Create a dial-up connection to Axcessnet

Create a dial-up connection to Axcessnet

1. Open up Outlook Express
2. A screen will appear with the following message if you have other email programs installed. Outlook Express is not the default email client, would you like Outlook Express to be the default email client? Select Yes, if you want to use Outlook Express as the default email client.
3. Click Tools -> Accounts on the main menu to go to The Internet Connection Wizard if it doesn't pop up automatically.
4. Click Add -> Mail
    For Display name: Enter your name
    Click Next.
5. Enter your email address (Your_User_ID@axcessnet.net)
    Click Next.
6. Fill out the following as shown below:
     My incoming mail server is a POP3 (default)
     Incoming mail (POP3 IMAP) server: mail.axcessnet.net
     Outgoing mail (SMTP) server: smtp.axcessnet.net
7. Put in your Account Name and Password which are the same as the ones for Axcessnet. Make sure "Log on using Secure Password Authentication (SPA)" is NOT checked. Click Next.
8. Click Finish and the setup is done.

*Follow the same procedures if you want to add more email accounts under Outlook Express.

1. Open Outlook 2000, and on the Tools menu, click Accounts.
(The Internet Connection Wizard will guide you to finish the configuration in the first time).

2. On the Mail tab, click Add and then Mail.

3. In the Internet Accounts dialog box, click Add, and then Mail. The Internet Connection Wizard will guide you through the account setup process.

4. In the Display Name box, type the name you would like to have appear on all mail messages you send. Click Next.

5. In the E-mail Address box, type your email address. For example, ken@axcessnet.net.

6. Under E-mail Server Names, type the information provided by your ISP, following these steps:

a. "My incoming mail server is a": POP3
b. "Incoming Mail (POP3) server" box: mail.axcessnet.net
c. "Outgoing mail (SMTP) server" box: smtp.axcessnet.net

7. In Internet Mail logon, type in your username (part of the email address to the left of the "@" symbol) and password respectively. Then click Next.
Note: Do not enable the Secure password respectively. The click Next.

8. In friendly Name, type a name to identify your account and click Next.

9. Under choose connection type, click "Connect using my phone line".

*Follow the same procedures if you want to add more email accounts under Outlook 2000.

1. Open up Outlook Express
2. Click Tools -> Accounts on the main menu to go to The Internet Connection Wizard if it doesn't pop up automatically.
3. Click Add -> News
    For Display name: Enter your name
    Click Next.
4. Enter your email address (Your_User_ID@axcessnet.net)
    Click Next.
5. Fill out the following as shown below:
     News (NNTP) server: news.axcessnet.net
   Make sure "My news server requires me to log on" is NOT checked. Click Next.
6. Click Finish and the setup is done.
 

7. Under "Internet Account" windows click News tab there will be "news.axcessnet.net" shown here. Click Close to quit this window.
 

8. It pops up a windows "Would you like to download newsgroups from the news account you added?", click Yes.
 

9. It will download all newsgroups from our news server and you'll select some which you are interested in then click Subscribe and OK.

1. Uploading your web pages

1. What is DSL?

DSL stands for Digital Subscriber Line because it involves the transmission of data in digital form. DSL technology uses ordinary copper telephone wire to transmit data at broad- band speeds of up to 7+ Mbps. This is the same wire that is already installed in hundreds of millions of homes and businesses throughout the world. DSL is an "always-on" service, thus eliminating the need to dial an external phone number for connectivity.

2. How is DSL Service?

Really fast! DSL service provides connection speeds that are over 50 times faster than a traditional dial-up connection and 10 times faster than an ISDN connection.

3. Is my DSL speed guaranteed?

Connection speeds are not guaranteed and will depend on many factors such as the length and condition of the telephone wires connecting your house to your central office and general conditions on the Internet at any given time. As such, we offer a "best effort" service. That means we don't offer any throughput guarantees, but we will always do our best to provide you with the fastest connection your specific conditions will allow.

4. Will I get busy signals?

No. You will never get busy signals with DSL because there is no dialing involved. Instead, you are directly connected to the Internet via a dedicated connection that is used only by you.

5. Can I talk on the phone and use DSL Service at the same time

Yes, you can talk on the phone and use your DSL service at the same time, on one phone line. There's no need to add an additional phone line for the DSL service.

6. Is my monthly telephone service included in the DSL charges?

No. Your DSL connection will use your existing phone line, but your phone service will still be provided by your phone company. Your regular monthly telephone service charges are not included in DSL services.

7. What should I do if I want to change phone companies?

If you want to switch phone companies, please contact us first. In most cases, we will need to cancel your existing service, but we may be able to place a new order for you with your new telephone carrier.

8. What should I do if I want to change the phone number my DSL is installed on?

If you want to change your DSL phone number, please contact us first. We will need to place a new order for you in order to provide DSL service on your new phone number.

9.Is DSL available my area?

You can use our online check availability feature to check to see if DSL is available in your area. Once it is determined that you can receive DSL, you will then be given choices for DSL packages. After you have chosen a package you will then be directed to enter additional information regarding your location and then your credit card information to complete the order. Once the order is placed, you will be updated on the status of your order via email.  It will take around 5 business days before you can actually start using the DSL service.

10. What equipment do I need on my computer to use DSL?

To use DSL on your computer, you need a DSL modem. Currently we rent two types of DSL modem: an internal type, and an external type. The external DSL modem needs a 10 Mb or 10/100 Mb ethernet card, as well as a twisted-pair ethernet cable with RJ-45 connectors. The ethernet card and cable is available at any computer store.

11. Which operating systems can I use with my DSL line?

We support Windows 95, 98, NT 4.0, 2000, ME or XP

12. What kind of computer do I need for DSL service?

Pentium-based processor [or equivalent] 166 MHz or faster, 32MB RAM, installed CD-ROM drive, 100MB of available hard disk space, available PCI slot or functional 10BaseT or better ethernet card, and your Operating System CD.

1. Which areas of southern Ontario do you currently serve?

Currently, we offer local access to all of Metropolitan Toronto and all of its surrounding regions.

2. Do you offer "block time" plans?

There are two ways of interpreting the concept of "block time" and Axcessnet does not offer either one-for very good reasons.

If "block time" is taken to mean the only time you may access the system, or perhaps a time slot when you have better access to the system than another user, then we do not offer this plan simply because we do not wish to place restrictions upon our subscribers. We pride ourselves on the fact that you may dial up your Internet access account anytime you please. We would never limit you to "blocks of time" where you would not be able to access the Internet at any other time or alternatively, where you would take precedence over another user.

If "block time" is interpreted as paying for a package (e.g. 100 hours of Internet time) and then having the option to utilize those hours in one week or one year, then Axcessnet does not offer this service. We have no intention of offering this type of plan because it would tamper with our low pricing strategy. We are able to offer low cost Internet access services to our customers simply because we are able to predict, with great certainty, the present and future usage of the system by our users. By offering the "block time" plan, our rates would increase simply to accommodate the uncertainty posed by so many "block time" users.

3. Do you offer "pay as you use" plans?

We do not offer any packages where you are billed at the end of the month based on the total number of hours that you have spent on the system. Instead, our subscribers pay at the beginning of their terms for their Internet access time and then, if by chance, they go over their allotted hours, we bill them for the extra hours. This appears to be the preferred method of payment as users know at the beginning of their months that they can comfortably surf the Net, having already paid for the access. There is less uncertainty and less worry about mounting hours.

Also, our members don't mind paying at the beginning of their predetermined terms (6 months or 12 months) of access to the system as it allows them to take advantage of any dial-up Internet access specials that we might be offering at the time.

5. How will you bill me for any additional hours that I spend on the system?

At the end of your month, we will tabulate the number of hours by which you exceeded your allotted amount of system time and we will send you an Invoice for that amount.

6. Will I get busy signals?

For the vast majority of the time, you will not get busy signals. We are maintaining and shall continue to maintain one of the lowest user-to-modem ratios (see the next question) in the industry. We would not be doing our job if you signed up for a dial-up Internet access account and then found that you could not access our system.

7. What is your user-to-modem ratio?

We guarantee an 8:1 ratio. It will never go higher than this guaranteed rate. At any given time, however, the ratio can be even better than we guarantee.

8. Can I carry my unused hours over to the next month?

Unfortunately, no. We are able to maintain our low, competitive rates and our reliable user/modem ratio by purposely gearing our packages to monthly time-frames. By encouraging our clients to use their Internet time within the allotted month, we are able to predict our future equipment needs and ultimately, pass the savings onto our loyal client base.

10. What do I get with my dial-up Internet access account?

Not only will you gain access to the Internet for the number of hours that you choose per month, but you will also receive one free e-mail account and 5 Mb of free web space. You may take advantage of the personal web space by designing your own web pages and displaying them on our server-free of charge.

11. Can I get an extra e-mail account?

Absolutely. We charge $3.00/month for each additional e-mail account. Remember you already get one e-mail account--free of charge--with the purchase of any Internet access account!

12. How do I go about putting my free web pages onto the Internet?

We have some detailed instructions that guide you along the way to launching your pages onto our web server.

13. Can I upgrade the package I chose initially if I find that I need more hours?

You certainly can. All we ask is that you give us two weeks notice before the beginning of your new month and we will upgrade your package to whatever you like (e.g. 60 hours/month to unlimited hours/month). There are no set-up fees for this upgrade and all that you have to do is pay the difference between your existing package and the new package for the remainder of the term.

15. What are your technical support hours?

Our office hours are Monday to Friday, 9am-5pm (Eastern Time), Saturday 12pm-5pm(Telephone support only). You are encouraged to contact us during regular business hours so that we may help you with any problems you may be encountering. If, by chance, you experience difficulties after 9pm or over the weekend, you may call and leave a brief, detailed message or drop us an e-mail, outlining your query, at support@axcessnet.net If a representative is not immediately available to answer your query, one of our representatives will get back to you on the very next business day. Your concerns are very important to us--so please do not hesitate in contacting one of our representatives.

16. Will I be getting 56k connection speed all the time?

56k modems are capable of 56Kbps downloads; however, due to regulatory rules which restrict power output, current download speeds may be limited to 53Kbps.

Actual speeds may also vary depending on line conditions. Not everyone with a 56K modem will be able to 56K access due to limitations in the public phone systems. Our statistics shows users connect mostly at 45-52kbps.

please also check your modem vendors home page for more information on limitations.