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What is NetFone's phone service?
NetFone's phone service works over a high-speed Internet connection. You
will receive a VoIP adapter that plugs into your Internet connection.
The device has a standard phone jack where you can connect any standard
telephone. You get a standard phone number in you desired city and the
phone works identical to standard phone service.
Does it differ from regular
telephone service?
NetFone's phone service works like a regular telephone service. You will
have voice mail and many of the features you are accustomed to with your
telephone company. There is a notable exception: your phone will work
only if your high-speed Internet connection is up and running.
How do I sign up for NetFone
service?
You can sign up for NetFone service on the web by pressing
here.
What do I need to get NetFone
service working?
You need to have a high-speed Internet connection. NetFone does not
supply high-speed connections at the moment. You are able to get
connectivity from companies such as Shaw Cable, Rogers Cable or Uniserve.
You also need to sign-up for the service and we will ship you the phone
adapter.
What type/speed of Internet
connection is required?
You need a high-speed connection, preferably over 1 Mb/s. If you are
with a Cable-TV Internet service, make sure it is the high speed or
regular variety and not the "lite" or "ultra light" or Videotron "Basic"
service.
Do I need to have the computer
on to use NetFone's phone service?
Your phone service is independent of your computer. Although most of our
subscribers have computers, our service runs on the adapter.
Can I use my computer at the
same time as I use NetFone's phone service?
Yes. However if you are downloading or uploading massive amount of files
(like transferring a whole movie) you will experience some quality
degradation. Similarly, any "file sharing" programs like "Kazza" tend to
overload your service.
Does NetFone support 911 and
411?
We currently support basic 911 and will be supporting enhanced 911 soon.
Basic 911 requires you the customer to provide your address information
to the operator. Enhanced 911 will enable the operator to automatically
pull up your registered address. We do not support 411. To check
people's phone numbers, we recommend you acquire a copy of the phone
directory or use
http://www.superpages.ca/.
How does NetFone's 911 differ
from regular 911?
When you dial 911, you will be connected to a 24x7 help desk that will
connect you to the appropriate 911 center and will stay on the line long
enough to make sure that the 911 have your service location contact
information. Please read the terms and conditions for more details on
our 911 service.
What happens when I move or
travel?
Your phone will work as long as you move to a place that has high-speed
Internet connection. However, in order for your 911 to be routed
correctly, you must change your service location address. You will be
able to do so on your web portal in the near future. There is a charge
of $25 per change and it takes two business days for the change to go
into effect. Also, if you want to change you number there is a $25
reprogramming fee.
Although in theory our service will
work anywhere, we do not guarantee or warranty the service outside of
Canada.
Can I make long-distance calls
on my NetFone phone line?
Yes, you are able to make long-distance and international calls using
your NetFone service. You can either dial the long distance number or
opt to use a higher quality call by dialing the prefix 1010 before the
desired number. Please note that by adding the 1010 prefix, you will be
charged 3.5 cents on every phone call you make to Canada and USA
(regardless whether it is local or long distance) and rates are 5-10%
higher for international calls.
What are your long distance
rates?
For a listing of our international rates, please click
here.
How can I place a NetFone
Phone Call?
Just pick up the phone and dial. We support 10 (e.g., 604-676-3411) and
11 (e.g., 1-604-676-3411) digit dialing. We do not support 7-digit
dialing (e.g., 676-3411).
Is there a setup or activation
fee?
There is no activation fee. The fees are detailed
here.
They are separated into: (1) a service fee, (2) a device fee (monthly
rental with a deposit or a one time purchase), and (3) chargeable calls
outside your service plan free calling area. |